- Customer stories
- Great Day Improvements
Appointment increase
41%
Automated SMS reminders boosted conversions and reduced no-shows, driving more revenue per lead.
Daily SMS sent
500+
Personalized texts keep customers informed, enhancing the overall customer experience and lowering reschedules.
Manual SMS outreach eliminated
100%
Agents can focus on high-value work, saving time and improving operational efficiency.
Company Size
1,000–5,000
Industry
Retail
About
Great Day Improvements is a national home remodeling company operating multiple brands across the U.S., specializing in personalized, high-touch home improvement experiences.
— Christopher Jarvis, VP of Enterprise Digital Marketing at Great Day Improvements
The marketing team relied on email and spreadsheets to process leads, creating bottlenecks and inconsistent follow-up.
They built SubZaps to clean, enrich, and route lead data into automated SMS confirmation flows using Five9.
Automated reminders improved appointment rates by 41% and send over 500 messages daily across brands.
The team needed a fast, secure way to generate temporary passwords, without involving developers.
AI by Zapier now generates passwords based on custom criteria, triggered daily via a scheduled Zap.
The system eliminated friction in onboarding, ensuring secure access for customers at scale.
